At FlareOwl, we respect your privacy and take reasonable steps to protect the information you share with us.

This Privacy Policy explains what information we collect through our website, how we use it, and how we handle it.

1. Information We Collect

When you contact us through our website, we may collect information such as:

• Your name
• Your email address
• Your company or website
• The service you are interested in
• Information you provide about your project
• Your preferred timeline
• Any other information you choose to include in your message

If you choose to subscribe to the FlareOwl newsletter, we will collect your email address and may use your name to personalise communications.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and questions
• Understand your project requirements
• Provide quotes, recommendations, or other information you request
• Communicate with you about our services
• Send newsletters and occasional updates if you have opted in
• Understand how visitors use our website and improve its content and performance
• Protect our website from spam, misuse, or other harmful activity
• Comply with applicable legal obligations

We do not sell or rent your personal information.

3. Newsletter

If you choose to receive the FlareOwl newsletter, your information may be stored and processed by third-party email marketing services that we use to manage subscriptions and send communications.

You can unsubscribe from the newsletter at any time by using the unsubscribe link included in our emails.

Choosing not to subscribe to the newsletter does not affect your ability to contact us or use our website.

4. Analytics

We may use analytics services, including Google Analytics, to understand how visitors use our website.

These services may collect information such as pages visited, device information, browser information, approximate location, and interactions with the website.

This information helps us understand website traffic and improve the website and its content.

5. Third-Party Services

We may use third-party service providers to help us operate our website, manage communications, process newsletter subscriptions, analyse website usage, prevent abuse, and provide our services.

These providers may process personal information on our behalf or in accordance with their own privacy policies.

We aim to use third-party services that are reasonably necessary for operating and managing FlareOwl.

6. Contact Form and Email

When you submit an enquiry through our website, the information you provide is sent to FlareOwl so that we can respond to your enquiry.

Your enquiry may be stored in our email system and other business systems for as long as reasonably necessary to respond to you, manage our relationship, provide services, maintain business records, or comply with legal obligations.

Information submitted through the contact form will not be used for newsletter marketing unless you have separately opted in to receive the newsletter.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function properly, while others may be used by analytics and other third-party services to understand website usage.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, managing newsletter subscriptions, and meeting legal or administrative requirements.

The length of time we retain information may vary depending on the type of information and why it was collected.

10. Your Rights

Depending on where you are located and the laws that apply to you, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information where applicable
• Withdraw consent where processing is based on consent
• Unsubscribe from marketing communications
• Object to or restrict certain types of processing where applicable

To make a privacy-related request, contact us using the details below.

11. Children’s Privacy

Our website and services are not directed specifically at children. We do not knowingly collect personal information from children through our website.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect significant changes to our website, services, technology, or legal requirements.

When we make changes, we will update the effective date at the top of this page.

14. Contact Us

If you have any questions about this Privacy Policy or how FlareOwl handles your information, you can contact us at:

Email: hello@flareowl.com

Website: FlareOwl